Contact Us
Wixstars support is available to help with questions, account-related issues, technical concerns, or general feedback. Our team can assist with deposits and withdrawals, ID verification, game queries and basic troubleshooting. Contact us via live chat, email or phone for quick help, or use the in-account message centre for non-urgent enquiries. If you need help with verification documents or payment queries our agents will guide you step by step. We strive to resolve most enquiries within one business day.
| Department | Contact |
|---|---|
| Customer support | [email protected] - Live chat and email for account issues |
| General enquiries | [email protected] - General queries and feedback |
| Affiliate enquiries | [email protected] - Affiliate sign-ups and partner support |
| Phone | +1 416 583 7214 - Phone support (English only) |
| Working hours | Daily, 08:00-01:00 ET |
Contact by email
Email is the preferred way to contact us for detailed requests, account-related issues, or when you need to send documents. Please use [email protected] and include a clear subject line, your full name, account ID, and up-to-date contact details. Providing this information up front helps us process requests faster and reduces delays when verifying accounts or reviewing documents.
Contact Form
Response Time
Our support team aims to respond as quickly as possible. Most inquiries are answered within one business day. More complex issues, such as document verification, payment investigations or regulatory checks, may take longer depending on their nature. If a case requires extra time we will keep you informed at every step and provide an estimated resolution timeframe.
Feedback
We’d love to hear from you. Share feedback, suggestions or ideas to help improve the site, games and account features for Canadian players. Every message is reviewed carefully by our team and used to make practical updates to promotions, payments and the overall user experience. Your input matters and helps shape future improvements.