Privacy and Data Policy
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you create an account, play, deposit or withdraw funds, or otherwise use our services in Canada. We respect your privacy and describe below what data we gather, why we need it, how we keep it safe, and the choices you have about your information.
Types of data we collect
Personal data
When you register and use our site we collect personal information such as your full name, date of birth, contact details, address, government ID for verification, and payment details. We also record account credentials, device identifiers when you opt in to saved-device features, and communication records when you contact customer support.
Technical data
We collect technical details needed to operate the service and protect accounts. This includes IP address, browser and device type, operating system, pages visited, session times, cookies and similar tracking identifiers, and diagnostic information about errors or crashes.
Transactional data
Transactional data covers deposits, withdrawals, wagers, game activity, bonuses, account balances, and transaction histories. We also keep records required for anti-money laundering, responsible gambling checks, dispute resolution, and regulatory compliance.
Use of information
We use your information to create and manage your account, process payments, verify identity, prevent fraud, and comply with legal obligations. We also use data to provide customer support, maintain security, improve the site, and send service-related communications. Where you consent, we may provide marketing messages about promotions and new features - you can opt out at any time.
Data protection practices
We protect personal information with administrative, technical, and physical safeguards appropriate to the sensitivity of the data. This includes encrypted connections (HTTPS), access controls, secure storage, and regular reviews of our security measures. Access to your personal information is limited to authorised personnel and vetted service providers who need it to perform their duties.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, improve site performance, and measure site activity. Some cookies are essential for login and payments; others are optional and used for analytics or personalised content. You can manage cookie settings in your browser or via our cookie preference tool where available.
User rights
Depending on applicable law, you may have the right to access, correct, or request deletion of your personal information, and to object to or restrict certain processing. You may also withdraw consent to marketing communications and request a copy of the personal data we hold about you.
Access, correction, and deletion of data
To access, correct, or request deletion of your personal information, contact customer support through your account. We will verify your identity before fulfilling requests to protect your account and the privacy of others. In some cases we may retain certain information as required by law or for legitimate business purposes.
Information sharing and third parties
We share data with payment processors, identity verification and fraud-prevention providers, game and platform providers, analytics partners, and legal or regulatory authorities when required. Contracts with these partners require appropriate safeguards and limit use of data to the purposes we specify.
Privacy policy updates
We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we make material changes we will post a revised policy and, where appropriate, notify you. Continued use of our services following publication constitutes acceptance of the revised terms.