Responsible Gambling Policy
At Wixstars we take responsible gambling seriously. We want every player in Canada to enjoy their time on our site while staying in control. That means offering practical tools, clear limits, and access to support where needed so play remains safe and manageable.
Our player protection principles
We promote safe play by prioritising player welfare, preventing underage gambling, and applying consistent account checks. We monitor activity for signs of risky behaviour, and we act quickly if a player needs help or if an account shows concerning patterns. Our approach is practical, transparent, and focused on keeping play within healthy limits.
Activity-control tools
You can manage your account at any time using built-in controls. These tools are available in your account settings and through our support team.
Deposit limits
Set daily, weekly, or monthly deposit limits to control how much you add to your account. Limits are adjustable but changes may take a short holding period to take effect to discourage impulsive increases.
Loss limits
Loss limits let you cap the total amount you can lose over a set time frame. This helps keep sessions affordable and reduces the risk of chasing losses.
Time limits and session reminders
Use session timers and reality checks to limit how long you play in a single sitting. You can enable automatic reminders or set a maximum session length to help you take regular breaks.
Self-exclusion and account breaks
If you need a break, you can request a temporary account suspension or a longer self-exclusion period. Self-exclusion blocks access to the account and stops marketing communications where applicable. To lift a self-exclusion we require a formal request and verification - this ensures the process prioritises player safety.
Recognising signs of problematic behaviour
- Spending more time or money than intended
- Chasing losses or increasing stakes after losses
- Neglecting work, study, or family obligations
- Feeling anxious or restless about gambling activity
- Hiding gambling from friends or household members
Practical tips for staying in control
- Set deposit and loss limits before you play
- Decide a time limit for each session and stick to it
- Only gamble with money you can afford to lose
- Take regular breaks and avoid gambling when stressed
- Talk to someone you trust if gambling is affecting your life
Professional help and support organisations
If you feel gambling is becoming a problem, please seek help. International and Canadian organisations can offer free, confidential support, including Gamblers Anonymous, Gambling Therapy, and provincial problem gambling helplines such as ConnexOntario and other provincial services. You can also contact our support team via live chat or at [email protected] for guidance on account controls and self-exclusion.