Responsible Gambling Policy

At Wixstars we take responsible gambling seriously. We want play to stay fun and under your control, so we provide clear tools and support to help you manage time and money spent on the site. This page explains our player protection principles and the practical options available to all Canadian customers for safer, controlled play.

Player protection principles

We base our approach on prevention, transparency, and easy access to support. We aim to minimise harm by making controls simple to use, monitoring unusual activity, and responding quickly when players ask for help. Our goal is to give you the information and tools you need to gamble responsibly.

Activity-control tools

You can manage your account activity with tools available in your account settings or by contacting support. Available controls include:

• Deposit limits - set daily, weekly, or monthly caps.
• Loss limits - cap the total losses you can incur over a set period.
• Reality checks - on-screen reminders after a chosen session length.
• Session time limits - automatic log-outs after a preset play time.
• Account breaks - temporary account freezes for cooling-off periods.

Deposit limits

Deposit limits help you control how much you add to your account. You can set minimums and maximums for daily, weekly, or monthly deposits. Limits are effective immediately but may require a short waiting period to be relaxed for security reasons.

Loss limits

Loss limits prevent spending beyond your set threshold. You choose an amount and a time frame, and wagers that would exceed that limit are blocked. Loss limits are a practical way to manage risk and keep play within your budget.

Time limits and account breaks

Time limits include reality checks and session timers that prompt you to take a break. Account breaks let you pause all activity for a defined period. These measures are meant to reduce long sessions and encourage regular breaks.

Self-exclusion

If you need a longer break, self-exclusion closes your account for a specified period or indefinitely. Self-exclusion can be requested through your account settings or by contacting support. During exclusion we block access and transactions, and we will not send promotional messages while the exclusion is active.

Signs of problematic behaviour

Watch for warning signs such as chasing losses, spending more time than intended, neglecting obligations, repeated unsuccessful attempts to stop, or borrowing money to play. If you recognise any of these in yourself or someone you care about, consider using our tools or seeking external support.

Tips for maintaining control

• Set realistic deposit and loss limits before you play.
• Use session timers and take regular breaks.
• Keep gambling funds separate from essential bills.
• Review your account activity regularly to spot changes.
• Talk to a trusted friend or family member if you feel concerned.

Professional help and support organisations

If you need further assistance, contact Gamblers Anonymous, your provincial problem gambling helpline, or local counselling services. These organisations offer confidential advice and treatment options. For immediate help, consider reaching out to your provincial health service or a professional counsellor who specialises in gambling-related issues.