User Terms and Conditions

This Terms and Conditions page sets out the rules that govern your use of the Wixstars platform in Canada. It explains the relationship between us and our users, how accounts are managed, and the basic obligations on both sides. By registering or using the site you agree to comply with these terms and any additional rules that apply to specific promotions or services.

Account responsibilities

When you open an account you must provide accurate and up-to-date information and keep your login details secure. You are responsible for all activity that occurs under your account. If you suspect unauthorised access you must notify us immediately. We may require identity verification documents before allowing withdrawals, changing account details, or when we reasonably suspect fraud or money-laundering.

Eligibility requirements

To register you must meet the minimum age requirement of at least 18 years, or the higher legal gambling age in your province. Players may hold only one personal account unless explicitly authorised in writing. Residents of jurisdictions where online gambling is prohibited are not permitted to open or use accounts. We reserve the right to suspend or close accounts that do not meet eligibility rules.

Acceptable platform use

Use of the platform must be lawful and in good faith. Prohibited conduct includes multi-accounting, collusion, bonus abuse, chargebacks, using automated bots, and any attempt to manipulate game outcomes or promotions. Harassment of other users, posting obscene material, or attempting to interfere with site operations will result in account restrictions or closure and may be reported to relevant authorities.

General bonus and promotion rules

All bonuses and promotions are subject to specific terms published with each offer. Typical conditions include wagering contributions by game type, maximum bet limits while a bonus is active, expiry of bonus funds or free spins, and exclusions for certain payment methods. We may withhold, reverse, or cancel bonuses if we reasonably suspect abuse or a breach of promotional rules.

Deposits and withdrawals

Minimum deposit and withdrawal amounts are shown in the cashier. A typical minimum deposit is CA$10. Withdrawals may be subject to verification checks, including proof of identity and proof of payment method, and may be delayed until checks are complete. We may impose account or monthly withdrawal limits; a standard monthly cash-out limit for some accounts is CA$7,000. Processing times vary by payment method and can be affected by bank or third-party provider delays.

Dispute resolution

If you have a dispute you should contact customer support with full details and supporting evidence. We will investigate and respond in a reasonable time. If a resolution cannot be reached through our internal process we will explain available further steps. Resolving disputes may require temporary account restrictions while we carry out checks.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be communicated via your account or email where reasonably possible. Continued use of the site after changes have been posted constitutes acceptance of the updated terms. If you do not accept changes you should close your account and stop using the services.

For questions about these terms, account verification, or responsible play tools please contact customer support through the site.